Program Manager, Youth Education and Employment

Youth Services · Toronto, Ontario
Department Youth Services
Employment Type Full-Time, Permanent
Minimum Experience Experienced

Program Manager, Youth Education and Employment

Friends of Ruby 

Friends of Ruby is dedicated to the journey and well-being of LGBTQI2S youth through a unique combination of integrated and tailored services in mental health, social support, and housing. We are committed to creating welcoming and safer spaces uniquely designed to help build community, emotional well-being, and confidence.

We distinguish ourselves by delivering an integrated transitional housing model to support youth towards independent living, impactful counselling modalities and therapeutical groups, social activities and practical supports that address multiple aspects of a youth’s life (e.g., health, education, employment).

Our services and programs are informed by LGBTQI2S youth, grounded in evidence and research, and led and facilitated by LGBTQI2S individuals. Our staff reflects the diversity of the youth we serve and are skilled in supporting youth towards independence and well-being. Ultimately, we want to help create a Canada where all LGBTQI2S youth are validated, included, and empowered to lead healthier lives.

Position Summary

Reporting to the Director of Transitional Housing,  the Program Manager, Youth Education & Employment is responsible for the effective management and delivery of our youth employment and education programs at the Friends of Ruby, Youth Job Connection, Youth Job Connection Summer and Youth Works (Youth Employment and Skills Strategy Project).

The Program Manager, Youth Education and Employment will:

  1. Develop and oversee our Youth Education and Employment Opportunities
  2. Oversee Summer Job applications and oversee associated agreements.
  3. Work with the Director and Fund Development team in identifying new funding and program development opportunities to support educational and employment programs and opportunities.
  4. Provide leadership in the planning, implementation, monitoring and evaluation of educational and employment program and agency objectives,
  5. Lead the development of effective program strategies and activities.
  6. Support and oversee a multi-disciplinary team in a range of youth employment projects and programs in a community-based setting.


Duties and responsibilities

  • Ensure the effective planning, coordination and management of the youth employment programs activities at our Youth Services and Housing locations.
  • Support the successful delivery of programs and services to achieve program targets and outcomes.
  • Monitor each programs’ budget ensuring expenditures are aligned with funder guidelines and liaise with Finance to meet all reporting deadlines and accountable for each program’s individual budgets
  • Generate clear and concise reports based on data and program analysis for internal and external purposes meeting funder timelines, ensuring the privacy of participants information. Respond promptly and thoroughly to all funder inquiries ensuring productive and cohesive relationships are built and maintained. 
  • Create a team environment that is results oriented, adheres to ethical and customer service standards, models integrity, encourages constructive feedback and acts on client, community partners, staff, and funder feedback. Utilize team potential to set strategic program plans and priorities that are clearly communicated to the youth program delivery teams.
  • Oversee the implementation, development, coordination, and monitoring of administrative, data collection and service delivery processes and systems
  • Recruit, provide orientation and train new youth program staff or volunteers. Manage and motivate staff fostering a team approach to service delivery coordinated with the team of coordinators and team leads.
  • Supervise, document, evaluate and appraise staff performance, ensuring that all staff receive regular and consistent supervision and evaluation.
  • Effectively manage staff relations through knowledge of agency policies, legislation and best practices; seek advice from Human Resources as required.
  • Provide leadership that embraces change, promotes innovation, and cultivates learning and growth.
  • Promote and coordinate youth employment programs and services through community partnerships, networks and consultations. Using a community development approach, determine the service needs of unemployed youth, in our communities.
  • Prepares for, and actively participates in, regular supervision meetings with supervisor to establish and evaluate an annual goal plan.
  • Acts as active participant on the Youth Services & Housing Team, undertaking responsibilities as assigned, and directs or participates in agency-wide functional teams, as required.
  • Adhere to all policies and procedures and ensure confidentiality is maintained on all client, human resources, and agency matters.
  • Cooperates and participates with health and safety procedures, and ensuring staff are compliant.

We’re Passionate About Finding Someone Who…

  • Has 5 years of experience in developing and delivering various training programs to adult learners that improve employability skills.
  • Has a B. A. / B. S. W. and a minimum of 3 years’ experience in progressively responsible positions in the non-profit employment sector, or a combined equivalent of education and experience.
  • Has recent employment program management experience within a community setting serving the public, with knowledge of employment, educational and training programs and services available to the unemployed.
  • Has recent experience working with various funders including the Ministry of Labour, Skills Training and Development, Service Canada. Program budgeting, including monitoring expenses and forecasting; report writing and statistical analysis.
  • Is a high performer that thrives in a fast pace environment and growing organization, takes initiative to make change happen, can quickly adapt when needed, and is excited by collaborating and harnessing the knowledge from different internal & external stakeholders (e.g., staff, community organizations and youth).
  • Has an understanding relevant approaches: trauma-informed, harm -reduction, anti-racism, anti-oppression,  knowledge of effective career counseling, job coaching and job development, and others to housing services is an asset.
  • Highly motivated with excellent verbal and written communication skills, interpersonal influence and credibility and a strong aptitude with conflict resolution and mediation skills.
  • Recent experience managing a diverse team including positive relations and demonstrated ability to hire, train, motivate staff and evaluate performance would be an asset.
  • Has strong strategic planning, service coordination and project management skills, strong organizational and time management skills. 
  • Ability to work in a dynamic community-based setting with diverse marginalized populations.
  • Has proficiency with MS Windows, MS Office products including Teams, Outlook, and databases used in the employment sector.
  • Has professional and/or personal experience within the LGBTQI2S community. 


Additional requirements

  • Satisfactory clearance under the Vulnerable Sector Police Check Program.
  • Must be qualified to legally work in Canada.
  • Ability to both work from home and at our offices located in Downtown Toronto.
  • Ability to travel to other community-based settings as needed.


Hiring Policy / Statement on Employment Equity and Diversity 

Friends of Ruby recognizes that a diverse work force is critical to accomplishing our mission. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.

We are committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We strongly encourage applications from the LGBTQI2S and BIPOC communities, and diverse backgrounds that meet the requirements of the job posting. We suggest applicants introduce themselves, their stories and lived experiences in their cover letter to their level of comfort. 


Your application 
Interested and qualified candidates are invited to submit their resume and cover letter.
We thank all candidates for their interest. We regret that only those selected for an interview will be contacted.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Thank You

Your application was submitted successfully.

  • Location
    Toronto, Ontario
  • Department
    Youth Services
  • Employment Type
    Full-Time, Permanent
  • Minimum Experience