Housing Case Manager

Housing · Toronto, Ontario
Department Housing
Employment Type Full-Time, Permanent
Minimum Experience Mid-level

Housing Case Manager Job Description 

The Case Manager will provide support, engagement and case management services with an interdisciplinary team to high-risk LGBTQI2S youth living in the Friends of Ruby’s transitional House,  and Drop-In Centre, while working collaboratively with other health and human service providers, and with the City of Toronto Shelter & Housing office.   

Responsibilities include: intake and assessment, case management, crisis intervention, determining the available assistance and resources participants require, care planning, referrals, case coordination and advocacy, documenting participant meetings using our client management system, keeping track and following up on residents’ progress.  

Duties and Responsibilities  

Under the direction of the Director of Transitional Housing, the Housing Case Manager is responsible for providing support and act as a resource for residents:   

  • Manage housing intakes, service planning and discharge plans for all participants;  
  • Manage the City of Toronto Shelter system for intake and discharge processes and ensures effective screening criteria is applied equally to all applications;  
  • Manage, monitor and update housing plans for every participant, supporting each of them moving from transitional housing in a suitable community setting;  
  • Work collaboratively with case workers by establishing short-term and long-term intervention goals for each youth using strengths based, client centered, youth development approach;  
  • Build partnerships among residents, professionals, caregivers and families;  
  • Research and connect youth to housing resources and supports which recognize and can address the unique needs of LGBTQI2S youth, including access resources in the community to support their tenancy and promote healthy lifestyles connected with the community;  
  • Lead and participate in consultation services and case conferences with service providers to discuss care plans and service needs;  
  • Support in planning, coordinating, directing and monitoring the effectiveness of all operational activities of the assigned portfolio.
  • Support and participate in projects in area of responsibility and provide status reports to direct manager.
  • Manage and assist with the on-call duties on a rotational basis.
  • Support managing property management issues
  • Undertake other tasks and responsibilities as assigned.
  • Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
  • Support and manage time-tracking for team members, including but not limited to, staff scheduling and approval of relief and overtime hours
  • Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.


  • BSW or Social Services Community College Diploma, or related degree/diploma
  • A minimum of 5 years managerial experience or related experience
  • Current registration with the OCSWSSW or another relevant regulatory body under the Regulated Health Professions Act; cannot be in the qualifying stages
  • Excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations
  • Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing
  • Demonstrated crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills
  • Excellent customer service, organizational, and interpersonal skills
  • Strong written and verbal English language communication skills; fluency in other languages will be considered an asset
  • Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers
  • Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto
  • Experience working with all levels of professionals in community agencies and government offices
  • Ability to collaborate with individuals, client groups, agencies, and other organizations.
  • Ability to work independently and as part of a team
  • Satisfactory Vulnerable Sector Police Records Check
  • Emergency First Aid/CPR, JHS certification preferred

Thank You

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  • Location
    Toronto, Ontario
  • Department
  • Employment Type
    Full-Time, Permanent
  • Minimum Experience