Operations Coordinator

Operations · Toronto, Ontario
Department Operations
Employment Type Full-Time, Permanent

Friends of Ruby

We are committed to creating welcoming and safer spaces uniquely designed to help build community, emotional well-being, and confidence. 

We distinguish ourselves by delivering an integrated transitional housing model to support youth towards independent living, impactful counselling modalities and therapeutic groups, social activities and practical supports that address multiple aspects of a youth’s life (e.g., health, education, employment). 


Our services and programs are informed by 2SLGBTQIA+youth, grounded in evidence and research, and led and facilitated by 2SLGBTQIA+ individuals. Our staff reflects the diversity of the youth we serve and are skilled in supporting youth towards independence and well-being. Ultimately, we want to help create a Canada where all 2SLGBTQIA+ youth are validated, included, and empowered to lead healthier lives. 


Position Summary

Currently, Friends of Ruby runs a youth centre out of 489 Queen Street East and a transitional home near Dundas and Sherbourne in Toronto. The Operations Coordinator assists the Operations Supervisor by coordinating the security, safety, maintenance and operation of the centre and home for staff, participants, and occupants.


The role works closely with the Operations Supervisor and management in maintaining a safe and effective physical work environment, including, liaising with maintenance and vendors, ensuring the smooth operation of facilities and making sure all staff have the resources they need to perform their functions in support of the mission of Friends of Ruby.


Duties and responsibilities

  • Work closely with leadership across the organization to facilitate day to day operations tasks
  • Assist with communication to service providers, vendors, and maintenance contractors to receive updates on schedule repairs, servicing, preventive maintenance, and other projects required to keep the organization’s physical assets running smoothly
  • Assist with supervision of cleaners, and other contracted vendors
  • Oversee the asset inventory and general supplies for the operation of the facilities
  • Participate as required in health & safety meetings and monitor safety compliance within the organization
  • Provide a wide variety of administrative tasks as required
  • Manage procurement requests, and place orders
  • Create and deliver routine reports
  • Assist with donations logistics, and storage
  • First point of contact for all staff regarding IT concerns: Troubleshooting, and liaising with external IT vendor
  • Oversees the laptop setup by IT vendor
  • Provide support to the HR department in tasks related to on-boarding and off-boarding (email set-up/email closure/account re-direction)
  • Ad hoc duties as required

Qualifications and Experiences

  • 1-2 years of experience working in business operations, facility maintenance, and administration
  • 1 year of experience working for not-for-profits is considered an asset
  • Joint Health and Safety Committee (JHSC) Certification is considered an asset
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams)
  • Critical thinking and problem-solving skills including providing recommendations and feedback to resolve emergencies
  • Strong attention to detail, time management, and organization skills with the ability to effectively multi-tasks, meet deadlines and adapt to changing priorities with ease


Additional Requirements

  • Satisfactory clearance under the Vulnerable Sector Police Check Program
  • Must be qualified to legally work in Canada
  • Ability to work outside working hours in emergencies
  • Ability to travel to other community-based settings as needed
  • Valid Ontario Class G Driver’s License
  • Ability to travel between different sites
  • Ability to work onsite Monday to Friday

COVID-19 Protocols 

Friends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date. 


Hiring Policy / Statement on Employment Equity and Diversity 

Friends of Ruby strives for inclusion and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. Candidates with lived experience of homelessness and/or who self-identify as being from the 2SLGBTQIA+ or marginalized community, including Indigenous peoples, racialized persons, persons with disabilities, and persons, are encouraged to apply and will be prioritized. We ask that these candidates indicate their relevant identities in their cover letters.


How to Apply 

Interested and qualified candidates are invited to submit their resume and cover letter. In your cover letter, please tell us why you want to work at Friends of Ruby and outline how your experiences will position you for success in this role. 


We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. 


Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. 

Thank You

Your application was submitted successfully.

  • Location
    Toronto, Ontario
  • Department
  • Employment Type
    Full-Time, Permanent