2SLGBTQIA+ Case Worker

Housing · Toronto, Ontario
Department Housing
Employment Type Full-Time, Permanent
Minimum Experience Mid-level

Friends of Ruby  

Friends of Ruby is dedicated to the progressive well-being of 2SLGBTQ+ youth, aged 16-29 through mental health services, social services, and housing.  Friends of Ruby operates a Youth Centre and a Transitional Home.


Friends of Ruby recognizes that a diverse work force is critical to accomplishing our mission. Our goal is to work with talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.  

Friends of Ruby is dedicated to 2SLGBTQ+ youth and prioritizes support for those that are Black, Indigenous and from other racialized and vulnerable communities in our services and programs. It is important that staff understands and relates through personal and professional experiences with the unique experiences of the youth we serve.  


Position Summary 

We are looking for someone who has experience working with 2SLGBTQ+ youth and is familiar with housing and transitional homes.

The Case Worker will provide support, engagement and case management services with an interdisciplinary team to high-risk 2SLGBTQ+youth living in the Friends of Ruby’s Transitional House, while working collaboratively with other health and human service providers, and with the City of Toronto Shelter & Housing office. 


Responsibilities include: intake and assessment, case management, community support, crisis intervention, determining the available assistance and resources participants require, care planning, referrals, case coordination and advocacy, documenting participant meetings using our client management system, keeping track & following up on residents’progress. Establishing connections with internal and external resources.  

Other responsibilities include but not limited to the facilitation of life-skills workshops, housing applications, preparing reports along with responding to escalating situations when needed, applying verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations.

You must understand substance use, mental health and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti-oppressive, anti-racist, strengths-based, client-centered and trauma informed lens, preferably to 2SLGBTQ+ youth.  

Applicants are required to work in person with youth and be available to work at a flexible schedule to accommodate the needs of the various services, including working evenings.


This position will be reporting to the Housing Manager/Director of Transitional Housing.


Tasks and Responsibilities

(Note: This list is non-exhaustive)

Case Management 

  • You will conduct initial and ongoing assessment of participants needs and revise the plan of care as required 
  • You will support youth in the community as needed  
  • You will support youth in all areas of community social need including housing, shelter, employment, education, welfare, medical issues, mental health issues, legal/financial assistance, immigration/refugees/newcomer support etc; advocating for adequate service, treatment models and resources
  • You will coordinate inter-disciplinary services for Friends of Ruby clients, making referrals based on appropriate match between youth’s needs and available resources 
  • You will work collaboratively with youth to address their full range of needs by establishing short-term and long-term intervention goals for each youth using strengths based, client centered, anti-oppressive, harm reduction, youth development approach   
  • You will facilitate groups and life-skills workshops on subjects such as housing, employment, social assistance, life skills, and system navigation  
  • You will develop a comprehensive participant discharge plan to address ongoing support needs, crisis contact information, and additional resources to support as required    
  • You will recognize crisis and provide appropriate intervention as needed while avoiding power struggles and modeling effective problem solving and conflict negotiation skills 
  • You will develop and maintain professional and trusting relationships with youth that encourage positive social and emotional development 
  • You will support participants who need to be re-housed to select, rent, and move into the new housing with the assistance of Housing Navigator and support workers in the house, and you will maintain a Housing Locator inventory 
  • You will work collaboratively with Drop In Support Workers and Clinical Counselors to ensure wrap-around supports for each youth 

Community Relations 


  • You will lead and participate in consultation services and case conferences with service providers to discuss care plans and service needs     
  • You will advocate with referral agencies when appropriate to facilitate referral for identification of client needs 
  • You will seek opportunities to be involved in and contribute with partner agencies and community sectors 
  • You will connect with formal and informal supports, peer support, professional services, and resources to promote their recovery, improve their quality of life, and reduce the likelihood of relapse 
  • You will attend Community Partner information sessions and external meetings and share takeaways with the team to ensure up-to-date best practices for the Case Management team 
  • You will research and connect youth to community resources and supports which recognize and can address the unique needs of youth identifying as part of the 2SLGBTQ+ community 
  • You will coordinate internal and external services for the participant and advocate on behalf of the participant to ensure the receipt of appropriate and


  • You will maintain accurate clinical records related to caseload and statistical information within legal and ethical professional standards, ensuring confidentiality related to all activities and sensitive information 
  • You will adjust your hours of work to meet the needs of the participants and operations of the House
  • You will prepare metrics reports per Management’s request.
  • Distribution of bus tickets and petty cash for participants needs according to agency policies
  • Provide spontaneous and operational support for residents at the house, which may include: addressing residents’ inquiries, conflict resolution, performing reception duties, supporting with food programming and more
  • You will support the implementation of all the City of Toronto and Ministry of Health protocols towards COVID 19 measures and ensure protocols and guidelines are being followed


What you bring to the team


  • You have 2+ years’ experience providing case management to youth related to issues of homelessness, mental health, trauma, transitioning and/or coming out, substance use, family support, trauma, abuse, accessing legal/financial support, housing, employment, and education.  
  • You have 2+ years of experience in crisis support and intervention. 
  • You have experience working in a not-for-profit, 2SLGBTQ+ community, social justice environment and/or housing/shelter.
  • You can manage conflict, crisis, and escalating situations calmly and confidently. 



  • You have knowledge of housing related resources, housing rights issues, the continuum of care for homeless persons.
  • You have knowledge of the city of Toronto’s social housing and shelter programs; systems and intake software program will be considered an asset.  
  • Knowledge and experience working with 2SLGBTQ+ youth experiencing marginalization and under representation, racialized communities, newcomers/refugees/immigrant populations, indigenous youth, and those living in poverty.
  • You have knowledge of the Mental Health Act, Residential Tenancies Act, community agencies, and relevant programs and services.  
  • You have a demonstrated commitment to social justice, harm reduction, anti-racist and anti-oppression practices, and to strengths-based, trauma-informed, participant-centered practices
  • Excellent written and verbal communication and organizational skills
  • Demonstrated ability to work independently and within a team, to problem solve, and to remain flexible and able to adapt within a busy and changing environment


  • You have a degree in Social Work, psychology, or a related program and/or an equivalent combination of education/experience in the social services sector
  • It is a strong asset if you are familiar with SMIS, Apricot, RENTCafe and My Access to Housing Toronto


Additional requirements  

  • Satisfactory clearance under the Vulnerable Sector Police Check Program.  
  • Must be qualified to legally work in Canada  
  • Willing to work at a flexible schedule to accommodate the needs of the youth, working evenings and on occasion weekends, in-person at both facilities in Downtown Toronto.
  • Ability to travel to other community-based settings as needed.  


COVID-19 Protocol

Friends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers, and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.


Statement on Employment Equity and Diversity 
We are committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We encourage qualified applicants to consider work and volunteer opportunities with Friends of Ruby as we recognize that a diverse work force and volunteer base are critical to accomplishing our mission. The organization is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, colour, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.  


How To Apply
We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs

Thank You

Your application was submitted successfully.

  • Location
    Toronto, Ontario
  • Department
  • Employment Type
    Full-Time, Permanent
  • Minimum Experience